Dropbox notifies users of known issues accessing online-only files from third-party apps after updating to macOS 12.3.
In an email to customers on Tuesday, Dropbox warns that online-only files won’t be readable by third-party apps by double-clicking them. The same email also explains how to work around the problem.
Those wishing to access their files through a third-party program will need to use a workaround that involves downloading the files to their Mac with the same double-click to open in Finder, but there will be a pause while the file downloads. Users should move all online files only to local storage if they need to access them in third-party programs until Dropbox resolves the issue.
In short, files labeled with a small cloud icon will need to be downloaded before accessing the file contents, instead of opening the file directly on the file share without a full download.
Users can also make an online-only file available to third-party applications.
- Open the Dropbox folder in Searcher
- Right-click the file you want to make available to third-party programs
- Click on Make available offline, which will upload the file to the Dropbox folder
This will also upload the file to the Dropbox folder on your Mac. Once the file is successfully uploaded, you should see the cloud icon turn into a green checkmark.
Dropbox says it will start rolling out a beta version with a patch in March.
Apple’s macOS 12.2 is imminent, and Dropbox will work fine when it arrives. Beta versions of macOS 12.3 have not yet been made public, but it is clear that Dropbox has inside information about its contents and limitations.
If you want to access the beta when it becomes available, you can sign up for Dropbox betas by following the steps on the Dropbox website.
Read on AppleInsider