British Gas customers claim ‘something fishy is going on’ with their smart meters

British Gas customers have flooded a complaints page on Facebook, saying their smart meters aren’t working and they’re being overcharged as the cost of living crisis worsens

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Smart meter change that ‘could reduce household energy bills’

British Gas customers say ‘something fishy is going on’ with their smart meters amid the cost of living crisis.

Complaints have flooded the energy and home services provider’s online forums with unsubstantiated claims of overloading, and the app hasn’t worked properly since February.

It comes as energy prices have started to soar this year following the Covid pandemic, as well as the invasion of Ukraine and the ongoing aftermath of Brexit.

And Britons were united in their desperation, reports NorthWalesLive.

National Insurance, council tax and food and fuel prices have all risen due to the crisis, and experts have warned the spikes will not start to slow any time soon.

Those using smart meters all felt it would help reduce and control costs, as it helps monitor bills.

Sadly British Gas customers have come in droves complaining ‘something fishy is going on’.

The love was certainly not lost on the Facebook page ‘The British Gas Complaints Page’.

Have you encountered similar issues? Let us know at [email protected]

British Gas customers say their smart meters aren’t working properly


North Wales Live WS)

Sharon Backhouse said: ‘How on earth can BG charge me £13 in 45 minutes when I have no heating?

Amy Evans warned: “Keep a close eye on your accounts.

“After asking what the cost showed on my smart meter I was then told it was ok. £80 electricity in 4 days!

“Asked this again, all of a sudden it broke down and after another request it fell back. Something fishy is going on!”

Julie Rose raised the issue of house discounts.

She said: “Still no house discount. I have a 2 year old at home with a coat, a hot water bottle and a blanket.

Our team of cost of living experts is here to help YOU through a very difficult year.

They will bring you the latest money news and also provide expert advice.

Whether it’s skyrocketing energy bills, the cost of weekly shopping, or rising taxes, our team will be with you every step of the way.

Every Thursday at 1 p.m., they will participate in a Facebook Live event to answer your questions and offer their advice. Visit to watch. You can find out more about our team of experts here.

If you have a question – or would like to share your story – please contact us by emailing [email protected]

“I explained this to BG and said they can’t tell me when it will be sent to me and they can see that I’m entitled to it but can’t even put it on my counter at the end.

“Are they kidding? Don’t smoke the word”.

In response, Charlene Borsberry said: “Told me I didn’t even apply but why am I surprised [after] they robbed me last year? I had 3 years to deal with them constantly cutting us off or letting us down.

“I have 3 kids, one of whom needs medical equipment. They know all about it. They don’t care…as long as the big wigs are on. I’m done, I’ve started the change . I can’t handle stress. Disgusting company!”

Complaints have poured in on a British Gas Facebook page in recent weeks



Anne O’Shiel apparently managed to reach British Gas, who gave a date to customers awaiting payments.

She posted: “Finally spoke to BG regarding my Warm Home discount. I have been advised that everyone should receive their payments by April 14th.

“If nothing has been received by then, to call back and only then can they make payment, directly at the meter…!”

Nicky Hitchcock was also outraged by the apparent overload.

She said: “We were on a flat rate of £159 per month which ended in December.

Many Britons are struggling with the cost of living crisis


Getty Images/iStockphoto)

“They then put us up to £342 a month and now recommended we pay £466 A MONTH, even though we were never in debt!

“Three twin rooms, not a mansion!

“We now only use the boiler for 1 hour each morning to provide hot water for the day, then wrap ourselves in thermals for the rest of our time in the house!”

What does British Gas say?

NorthWalesLive has contacted British Gas for a response to these claims. On their help page, they found the following:

If your meter is not working

If your prepaid meter is damaged, we can send someone to make sure you and your property are safe. Just give us a call on our inquiry line as you go.

This line is open Monday to Friday from 9 a.m. to 5 p.m. for general inquiries and 24 hours a day, 7 days a week for emergencies. If you do not have a pay-as-you-go meter, please call us on our Account Inquiry line.

What should I do if my meter is damaged?

If there’s a problem with your gas meter, that’s cause for concern. Contact the gas emergency services immediately. If you notice sparks, smoke or burning coming from your meter, call the fire department. Turn off all your appliances and call your local utility company.

What if my meter reading hasn’t changed or is falling?

Your meter may be registering your energy consumption incorrectly. If you have a pay-as-you-go meter, call us on our pay-as-you-go information line as soon as possible to make sure you’re only paying for what you’ve used. If you don’t have a pay-as-you-go meter, call us on our Account Inquiry Line

Why has my smart meter stopped working?

We need to determine if the problem is with your smart meters or your smart energy monitor. Follow this link here to check if the problem could be with your smart energy monitor.

If that didn’t solve the problem, sometimes there are issues with the technology that supports smart meters. We investigate all issues on a case-by-case basis and determine what we can do to help.

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